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Explanation: One of two explanations exist.
A request was made that is not recognized. This usually results from different versions of NetBackup software being used together.
If a client receives this error in response to a list or restore request, then the DISALLOW_CLIENT_LIST_RESTORE or DISALLOW_CLIENT_RESTORE. option exists in the bp.conf file on the following: a UNIX or Linux NetBackup server or in the registry on a Windows NetBackup server. These options deny list and restore requests from all NetBackup clients.
Recommended Action: Do the following, as appropriate:
If you suspect that the software versions are the problem, verify that all NetBackup software is at the same version level.
On UNIX and Linux NetBackup servers and clients, check the /usr/openv/netbackup/bin/version file.
On Windows NetBackup servers, check the install_path\netbackup\version.txt file or the item on the menu.
On NetWare target clients, check the Version entry in the bp.ini file.
On Macintosh clients, check the version file in the bin folder in the NetBackup folder in the Preferences folder.
If the server denies list and restore requests, remove the DISALLOW_CLIENT_LIST_RESTORE and DISALLOW_CLIENT_RESTORE options from the bp.conf file on the following: a UNIX or Linux NetBackup server or from the registry on a Windows NetBackup server. Then, stop and restart the NetBackup request daemon (UNIX and Linux) or NetBackup Request Manager service (Windows).
For detailed troubleshooting information, create bpdbm, bprd, and admin debug log directories. Retry the operation and check the resulting debug logs.