SCO operating systems
Collect the following information:
- Installed system software versions (TCP/IP,
VP/Ix)
- Process status at time of failure, if
possible
- Printouts or electronic copies (to e-mail to
a support technician) of:
- Output of
/etc/hwconfig
command
- Output of
/usr/bin/swconfig
command
- Output of
/etc/ifconfig
command
- /etc/conf/cf.d/sdevice
- /etc/inittab
- /etc/conf/cf.d/stune
- /etc/conf/cf.d/config.h
- /etc/conf/cf.d/sdevice
- /var/adm/messages (if PANIC messages are
displayed)
- If HP drivers are installed:
- Version of the EFS used
- List of drivers from the EFS
- If management agents are installed, version
number of the agents
- System dumps, if they can be obtained (in
case of panics)
- A list of each third-party hardware
component installed, with the firmware revisions
- A list of each third-party software
component installed, with the versions
- A detailed description of the problem and
any associated error messages